About
The main objective of the KIU Student Grievance Policy is to settle or redress student grievances promptly, eliminating possible and unnecessary conflict and avoiding causative factors of such situations.
Objectives
- To provide a framework for resolving complaints and grievances made by students.
- To enable an environment where students may lodge grievances without fear of victimization.
- To maintain records of all statements and decisions of grievance-related matters.
- To ensure that grievances are resolved promptly, objectively and with sensitivity and in complete confidentiality.
Members
- Chairperson appointed by the Vice Chancellor from the senior academic staff
- Secretary appointed by the Vice Chancellor from the academic staff
- Registrar of KIU or a nominated person by the registrar.
- Deans of the faculties
- One member representing each academic department of KIU
- Invited external member appointed by the Vice Chancellor
- One member from the Board of Management (BOM) nominated by the chairperson of the Board of Management (BOM)
How to apply
Step One – Batch Coordinator
- The student must discuss his/her grievance with his/her Batch coordinating lecturer or the hierarchy mentioned in the next steps in case the grievance is against the Batch coordinating lecturer the student must go to step two.
- The batch coordinator who has received a grievance complaint must endeavour to solve the problem within two (2) working days and inform the student.
- If the student is not satisfied with the outcome, he/she may proceed with Step Two.
Step Two – Head of the Department
- If an individual student or a group of students have a grievance with respect to any issue affecting them with the university or any other party, they can notify the relevant Head of Department (HOD).
- The HOD is responsible to attend the grievance, within a maximum period of two working days and keep the relevant student/s informed through the Head of Student Liaisons.
- If the student is not satisfied with the outcome or if the grievance is against the Head of the Department, he/she must proceed to Step Three.
Step Three – Grievance Hearing
- If the matter cannot be resolved by step 1 & 2 the matter is referred to the Grievance Committee together with any other relevant written information.
- The students are also allowed to directly bring their grievances to the SGC through the e-mail address.
Email – grievances@kiu.ac.lk
